Delivery & Returns
Delivery & Returns
Enjoy free standard shipping on all orders over $59.
Expect fast delivery within 3 to 10 business days across the United States, thanks to our trusted shipping partners USPS and UPS.
Please note that currently, we only ship within the mainland United States.
If your package is lost during transit, we've got you covered. Experience peace of mind with our 30-day delivery guarantee.
Need more from your purchase? No problem! You can return it for a full refund or exchange. Just email us at hello@jolze.com within 30 days of receiving your product. Our dedicated customer support team is always here to help.
Product Specification
Product Specification
Massage time: 15-30 minutes a day
Massage strength: 9 levels
Duration: 7-15 days (depends on usage)
Massage modes: 4 modes
Battery: 1000 mAh
Rated Power: 5W
Recharge port: Micro-USB
Weight: 4.4 oz
Color: White
Material: ABS + ABS / PC + silicone
Heating: 99-109 °F
Experience the Neck Massage Revolution.
Heated intelligent neck massager with vibration adopts TENS and EMS dual pulse technology, stimulates to produce endorphin in nerve and active tissue, training muscles, improves bleed circulation and partial metabolization to release stress and strain of cervical muscles, with 3 levels of heating function to relax neck’s pain and stiff.
The new pulse waveform imitating hand kneading and beating is combined with the vibration frequency of 4 metal massage heads to achieve the same frequency resonance effect, which can achieve 7500 + times per minute.
Hot Compress + Red Light Therapy for Deep Muscle Relief
- Features 124 groups of 640 nm red energy beads
- Produces a thermal effect, dilating deep tissue blood vessels
- Promotes blood circulation, tissue growth, and repair
- Stimulates immunity, relieving neck muscle pain
Adjustable Heating Settings
Three dynamic temperature settings 37℃, 39℃, and 42℃ help improve neck microcirculation and relieve stiffness, pain, or cold-induced discomfort. These settings quickly alleviate neck pain and discomfort by:
- Dredging the meridians
- Enhancing blood flow
- Reducing muscle stiffness
Comprehensive Neck Coverage
- 12 red light hot compress lamp beads + 4 FPC hot compress films
- Forms a half-ring neck compress, covering the main acupuncture points
- Promotes local blood circulation, relieving cervical stiffness and fatigue
Enhanced Massage Experience
- Upgraded tungsten steel polarization massage heads for increased coverage and counterweight
- Powerful rubbing and massage experience with about 7500 kneads per minute
- Equipped with 2, 4 eccentric wheel tungsten steel motors for efficient kneading
❝ Jolze has created something special. Highly recommend their products to all patients suffering from bad posture or neck pain.❞
Alexandra D. Melcruz
Otolaryngologist
Frequently Asked Questions
What are shipping options and delivery times?
What are shipping options and delivery times?
We offer standard and priority shipping options. Shipping times depend on your location and the selected shipping method. Usually, it will take 1-2 business days to process your order after confirmation. Once your order is shipped, you will receive a confirmation e-mail with the tracking link.
Estimated delivery times you can find at checkout before completing your purchase. Usually, it will take 3-10 business days.
How do I track my order?
How do I track my order?
Once your order has been processed and shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your package.
You can also view your order's status and track its progress on our website Track Order page.
What is your return policy?
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receipt for a full refund or exchange.
To start a return procedure, please get in touch with us at hello@jolze.com with your order number.
What if it doesn't work for me?
What if it doesn't work for me?
Our devices come with a 30 Day Pain-Relief Guarantee.
We're extremely confident that you'll find relief from your pain. If you're not satisfied, simply let us know within 30 days and receive a full refund.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts on select products. To stay updated on our latest deals and offers, sign up for our newsletter or follow us on social media.
Is pick-up available at your store?
Is pick-up available at your store?
Yes, pick-up is available at our Portland store. Your order will be ready to hand out in approximately 2-4 business days. Once your order is ready for pick-up, we will notify you via email.
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