Delivery & Returns
Delivery & Returns
Enjoy free standard shipping on all orders over $59.
Expect fast delivery within 3 to 10 business days across the United States, thanks to our trusted shipping partners USPS and UPS.
Please note that currently, we only ship within the mainland United States.
If your package is lost during transit, we've got you covered. Experience peace of mind with our 30-day delivery guarantee.
Need more from your purchase? No problem! You can return it for a full refund or exchange. Just email us at hello@jolze.com within 30 days of receiving your product. Our dedicated customer support team is always here to help.
Frequently Asked Questions
What are shipping options and delivery times?
What are shipping options and delivery times?
We offer standard and priority shipping options. Shipping times depend on your location and the selected shipping method. Usually, it will take 1-2 business days to process your order after confirmation. Once your order is shipped, you will receive a confirmation e-mail with the tracking link.
Estimated delivery times you can find at checkout before completing your purchase. Usually, it will take 3-10 business days.
How do I track my order?
How do I track my order?
Once your order has been processed and shipped, you'll receive a shipping confirmation email with a tracking number and a link to track your package.
You can also view your order's status and track its progress on our website Track Order page.
What is your return policy?
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receipt for a full refund or exchange.
To start a return procedure, please get in touch with us at hello@jolze.com with your order number.
What if it doesn't work for me?
What if it doesn't work for me?
Our devices come with a 30 Day Pain-Relief Guarantee.
We're extremely confident that you'll find relief from your pain. If you're not satisfied, simply let us know within 30 days and receive a full refund.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts on select products. To stay updated on our latest deals and offers, sign up for our newsletter or follow us on social media.
Is pick-up available at your store?
Is pick-up available at your store?
Yes, pick-up is available at our Portland store. Your order will be ready to hand out in approximately 2-4 business days. Once your order is ready for pick-up, we will notify you via email.
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